Student Support Services

Student Support Hotline

Need immediate assistance?

Call our Student Support Hotline: 1300 380 681
Available Monday-Friday, 9:00 AM - 6:00 PM

Our Support Services
Learning Support
tim@iap.edu.au

Comprehensive academic assistance tailored for adult learners
We provide:

Study skills workshops
Assignment help and feedback
Time management strategies

Contact:
support@iap.edu.au

Language, Literacy & Numeracy

Specialised support to build foundation skills
Services include:

LLN assessment and support plans
Digital Literacy Support

Contact: tim@iap.edu.au

Student Welfare & Counselling

Confidential support for personal and study challenges
Available services:

Free EAP Counselling and Mental Health Support - go to https://eapassist.com.au/booking-form/ to book and use Access Code 0407086000
COMING SOON - Peer support groups

Contact: support@iap.edu.au

Disability Support Services

Ensuring equal access to education for all students
We offer:

Learning access plans
Assessment adjustments
Learning Materials

Contact: support@iap.edu.au

Cross Credit and RPL

You may get credit for your existing skills and experience. Our CT and RPL assessors can help you fast-track your qualification by recognising your workplace experience and previous training.

To apply for RPL please email support@iap.edu.au

To apply for Credit Transfer (CT) please CLICK HERE

For more information on RPL and CT please CLICK HERE

Student Resources Library

Mobilize Student Community - CLICK HERE TO ACCESS

General Orientation VIDEOS - CLICK HERE

Counselling Course Orientation VIDEOS - CLICK HERE

Clinical Hypnosis Course Orientation VIDEOS - CLICK HERE

Complaints & Appeals

We maintain fair and transparent processes for addressing concerns and appeals. All complaints are handled confidentially and promptly.

If you would like to make a complaint or appeal an assessment decision, please email Support: support@iap.edu.au

Download the Complaints and Appeals Form - CLICK HERE

Download the IAP Complaints and Appeals Process and Procedures - CLICK HERE

Contact Student Support

You can contact student support in the following ways:

phone - 1300 380 681
email - support@iap.edu.au
via Axcelerate Help Bot

After Hours Support

Crisis Support: Lifeline 13 11 14 (24/7)
Mental Health: Beyond Blue 1300 224 636 (24/7)
Emergency: 000

Quick Links & Resources

Student Portal: https://iap.app.axcelerate.com/
Student Handbook: IAP Accredited Courses Student Handbook

Knowledge Base

Click here to go to knowledge base.

Professional Coaching

[PLEASE NOTE: This is a pay for service option]

IAP is proud to offer the services of a professional coach who has been in your shoes (she is graduate of ours) who is offering a HIGHLY discounted, PAID coaching service exclusive to IAP students and graduates.

This special for IAP community members only is exceptional.

Details:
Strategic Positive Psychology Coaching - exclusively for IAP students and grads at special community rates:
Power Hour Session - Just $70 (usually $275!) Perfect for breakthrough moments, quick wins, or that one thing you've been stuck on
Transformation Package (4 sessions) - Only $260 Ideal for sustained momentum, deeper work, and creating lasting change.

What we'll explore together:

Turn those "what ifs" into "here's how"
Transform obstacles into stepping stones
Design a practice that lights you up (and pays the bills!)
Create strategies that actually work for YOUR unique strength

All sessions are personal, powerful, and via Zoom - because great things happen when IAP grads support each other!

How to Access this Special Offer:
Book your Power Hour: https://calendly.com/pip-pausewithpip/standalone-coaching-session
Grab your Transformation Package: https://calendly.com/pip-pausewithpip/iap-4-coaching-session-package

Welcome to Your IAP Student Support Hub!

We're here to help you succeed every step of your learning journey. As your dedicated support team at IAP, we understand that every student needs different types of assistance at different times – and we've got you covered.

Your Success is Our Priority

Whether you're looking for quick answers, need in-depth academic guidance, or simply want to connect with fellow students, this is your one-stop destination for all the support you need to thrive in your studies.

Support Available When You Need It

Introducing SAGE - your AI Student and Learning Support Assistant – Get instant help 24/7

SAGE has been specially trained to help you with your questions around your course, assessments, content and any student support questions. If SAGE cannot help you, SAGE will escalate it to one of our helpful support staff ASAP.

Make SAGE your first stop when you have a question about your studies, assessment details and explanations, and pretty much anything to do with your course and IAP.

Give SAGE a try!

Easy Access to Everything You Need

All these support options are conveniently
organised in dropdown boxes on the side of this page. Simply click on any service to access the help you need immediately.

Bookmark This Page NOW!

Make this page your first stop for any student support or learning assistance. By bookmarking it now, you'll always have quick access to the help you need, right when you need it. Consider this your personal support command centre – available whenever you're studying, wherever you are.

Remember, seeking support is a sign of strength, not weakness. We're here to help you achieve your goals and make your learning experience as smooth and successful as possible

Welcome to the IAP community – let's make your educational journey extraordinary!